Help & Support

Frequently Asked Questions

Find answers to the most common questions about our platform and services.

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General Questions

Common topics about orders, payments and services

01
What is Partial status?
Partial Status is when we partially refund the remains of an order. Sometimes for some reasons we are unable to deliver a full order, so we refund you the remaining undelivered amount.

Example: You bought an order with quantity 10,000 and charges $10. Let's say we delivered 9,000 and the remaining 1,000 we couldn't deliver — then we will "Partial" the order and refund you the remaining 1,000 ($1 in this example).
02
Cancel button / Refill button is not working for me?
The cancel or refill button sends a trigger to cancel or refill an order — it doesn't work instantly, it's just a trigger. Sometimes it's too late to stop an order, and sometimes an order might not need a refill.
03
Do you accept Credit Card Payments?
Yes, we do accept Credit Card Payments. If you can't see it on the Add Funds page, please contact us via tickets.
04
What is "Instagram Impressions"?
Impression means reach — how many users have seen your post. It is mostly used with brands; they will ask you to show them statistics of the impressions your posts have received.
05
What is Drip Feed?
Drip Feed lets you place the same order multiple times automatically over a set interval.

Example: Want 1,000 likes but 100 likes every 30 minutes?
Set Quantity: 100Runs: 10Interval: 30 minutes.

⚠️ Important: Never order more than the service maximum (Quantity × Runs). If the max is 4,000, don't set Quantity 500 × Runs 10 = 5,000. Also, don't set an Interval lower than the service's actual start time — it will cause your order to fail.

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